Leveraging AI-Powered Automation for Enhanced Operational Efficiency in Small and Medium Enterprises (SMEs)

Authors

  • Dwi Andayani University of Muhammadiyah Jakarta
  • Dian Indiyati Telkom University,
  • Meri Mayang Sari University of Raharja
  • Goh Yao Ijiis Incorporation
  • Jack Williams Pandawan Incorporation

DOI:

https://doi.org/10.33050/atm.v8i3.2363

Keywords:

AI-Powered Automation, Operational Efficiency, Small and Medium Enterprises (SMEs)

Abstract

This study explores the potential of AI-powered automation in enhancing opera- tional efficiency within Small and Medium Enterprises (SMEs). The primary objective is to identify how automation tools driven by artificial intelligence (AI) can streamline business processes, reduce operational costs, and improve productivity. The methodology includes a quantitative analysis of SMEs that have implemented AI-based solutions, supported by qualitative interviews with key stakeholders. The Results indicate significant improvements in operational workflows, particularly in areas such as supply chain management, customer service, and financial operations. The findings demonstrate that SMEs adopting AI technologies experience reduced human error, faster decision-making pro- cesses, and improved customer satisfaction. However, challenges such as initial investment costs and technical expertise remain. The study concludes that with proper implementation and strategic planning, AI-powered automation can be a key driver of success for SMEs in competitive markets.

Downloads

Download data is not yet available.

References

I. Amsyar, E. Christopher, A. Dithi, A. N. Khan, and S. Maulana, “The challenge of cryptocurrency in the era of the digital revolution: A review of systematic literature,” Aptisi Transactions on Technopreneurship (ATT), vol. 2, no. 2, pp. 153–159, 2020.

H. Sulistiani, A. Yuliani, F. Hamidy et al., “Perancangan sistem informasi akuntansi upah lembur karyawan menggunakan extreme programming,” Technomedia Journal, vol. 6, no. 1 Agustus, pp. 1–14, 2021.

T. Alam, “Cloud computing and its role in the information technology,” IAIC Transactions on Sustainable Digital Innovation (ITSDI), vol. 1, no. 2, pp. 108–115, 2020.

E. N. Pratama, E. Suwarni, and M. A. Handayani, “The effect of job satisfaction and organizational commitment on turnover intention with person organization fit as moderator variable,” Aptisi Transactions on Management, vol. 6, no. 1, pp. 74–82, 2022.

B. Rawat, N. Mehra, A. S. Bist, M. Yusup, and Y. P. A. Sanjaya, “Quantum computing and ai: Impacts & possibilities,” ADI Journal on Recent Innovation, vol. 3, no. 2, pp. 202–207, 2022.

R. Hardjosubroto, U. Rahardja, N. A. Santoso, and W. Yestina, “Penggalangan dana digital untuk yayasan disabilitas melalui produk umkm di era 4.0,” ADI Pengabdian Kepada Masyarakat, vol. 1, no. 1, pp. 1–13, 2020.

N. N. Halisa, “Peran manajemen sumber daya manusia” sistem rekrutmen, seleksi, kompetensi dan pelati- han” terhadap keunggulan kompetitif: Literature review,” ADI Bisnis Digital Interdisiplin Jurnal, vol. 1, no. 2 Desember, pp. 14–22, 2020.

Z. Kedah, “Use of e-commerce in the world of business,” Startupreneur Business Digital (SABDA Jour- nal), vol. 2, no. 1, pp. 51–60, 2023.

A. S. Bist, V. Agarwal, Q. Aini, and N. Khofifah, “Managing digital transformation in marketing:” fusion of traditional marketing and digital marketing”,” International Transactions on Artificial Intelligence, vol. 1, no. 1, pp. 18–27, 2022.

N. Lutfiani and L. Meria, “Utilization of big data in educational technology research,” International Trans- actions on Education Technology, vol. 1, no. 1, pp. 73–83, 2022.

W. Setyowati, R. Widayanti, and D. Supriyanti, “Implementation of e-business information system in indonesia: Prospects and challenges,” International Journal of Cyber and IT Service Management, vol. 1, no. 2, pp. 180–188, 2021.

T. Hariguna, Y. Durachman, M. Yusup, and S. Millah, “Blockchain technology transformation in advanc- ing future change,” Blockchain Frontier Technology, vol. 1, no. 01, pp. 13–20, 2021.

H. Haryani, S. M. Wahid, A. Fitriani et al., “Analisa peluang penerapan teknologi blockchain dan gam- ifikasi pada pendidikan,” Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi, vol. 1, no. 2, pp. 163–174, 2023.

A. H. Arribathi, D. Supriyanti, E. Astriyani, and A. Rizky, “Peran teknologi informasi dalam pendidikan agama islam untuk menghadapi tantangan di era global dan generasi z,” Alfabet Jurnal Wawasan Agama Risalah Islamiah, Teknologi Dan Sosial, vol. 1, no. 1, pp. 55–64, 2021.

U. Raharja, Y. P. Sanjaya, T. Ramadhan, E. A. Nabila, and A. Z. Nasution, “Revolutionizing tourism in smart cities: Harnessing the power of cloud-based iot applications,” CORISINTA, vol. 1, no. 1, pp. 41–52, 2024.

E. S. N. Aisyah, M. Hardini, B. Riadi et al., “Peran teknologi dalam pendidikan agama islam pada glob- alisasi untuk kaum milenial (pelajar),” Alfabet Jurnal Wawasan Agama Risalah Islamiah, Teknologi dan Sosial, vol. 1, no. 1, pp. 65–74, 2021.

A. Leffia, S. A. Anjani, M. Hardini, S. V. Sihotang, and Q. Aini, “Corporate strategies to improve platform economic performance: The role of technology, ethics, and investment management,” CORISINTA, vol. 1, no. 1, pp. 16–25, 2024.

A. G. Prawiyogi, A. S. Anwar et al., “Perkembangan internet of things (iot) pada sektor energi: Sistematik literatur review,” Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi, vol. 1, no. 2, pp. 187–197, 2023.

H. Nusantoro, P. A. Sunarya, N. P. L. Santoso, and S. Maulana, “Generation smart education learning process of blockchain-based in universities,” Blockchain Frontier Technology, vol. 1, no. 01, pp. 21–34, 2021.

B. Rawat, S. Purnama et al., “Mysql database management system (dbms) on ftp site lapan bandung,”

International Journal of Cyber and IT Service Management, vol. 1, no. 2, pp. 173–179, 2021.

N. Ramadhona, A. A. Putri, and D. S. S. Wuisan, “Students’ opinions of the use of quipper school as an online learning platform for teaching english,” International Transactions on Education Technology, vol. 1, no. 1, pp. 35–41, 2022.

M. Wahyudi, V. Meilinda, and A. Khoirunisa, “The digital economy’s use of big data,” International Transactions on Artificial Intelligence, vol. 1, no. 1, pp. 62–70, 2022.

D. S. Wuisan and T. Handra, “Maximizing online marketing strategy with digital advertising,” Star- tupreneur Business Digital (SABDA Journal), vol. 2, no. 1, pp. 22–30, 2023.

D. Manongga, U. Rahardja, I. Sembiring, N. Lutfiani, and A. B. Yadila, “Dampak kecerdasan buatan bagi pendidikan,” ADI Bisnis Digital Interdisiplin Jurnal, vol. 3, no. 2, pp. 110–124, 2022.

D. A. Kurniawan and A. Z. Santoso, “Pengelolaan sampah di daerah sepatan kabupaten tangerang,” ADI Pengabdian Kepada Masyarakat, vol. 1, no. 1, pp. 31–36, 2020.

R. M. Thamrin, E. P. Harahap, A. Khoirunisa, A. Faturahman, and K. Zelina, “Blockchain-based land certificate management in indonesia,” ADI journal on recent innovation, vol. 2, no. 2, pp. 232–252, 2021.

E. Guustaaf, U. Rahardja, Q. Aini, H. W. Maharani, and N. A. Santoso, “Blockchain-based education project,” Aptisi Transactions on Management, vol. 5, no. 1, pp. 46–61, 2021.

D. Bennet, S. A. Anjani, O. P. Daeli, D. Martono, and C. S. Bangun, “Predictive analysis of startup ecosystems: Integration of technology acceptance models with random forest techniques,” CORISINTA, vol. 1, no. 1, pp. 70–79, 2024.

M. Kamil, Y. Muhtadi, B. M. Sentosa, and S. Millah, “Tindakan operasionalisasi pemahaman sains dan teknologi terhadap islam,” Alfabet Jurnal Wawasan Agama Risalah Islamiah, Teknologi dan Sosial, vol. 1, no. 1, pp. 16–25, 2021.

D. S. S. Wuisan, T. Mariyanti et al., “Analisa peran triple helik dalam mengatasi tantangan pendidikan di era industri 4.0,” Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi, vol. 1, no. 2, pp. 123–132, 2023.

R. Sivaraman, M.-H. Lin, M. I. C. Vargas, S. I. S. Al-Hawary, U. Rahardja, F. A. H. Al-Khafaji, E. V. Golubtsova, and L. Li, “Multi-objective hybrid system development: To increase the performance of diesel/photovoltaic/wind/battery system.” Mathematical Modelling of Engineering Problems, vol. 11, no. 3, 2024.

Q. Aini, D. Manongga, U. Rahardja, I. Sembiring, and Y.-M. Li, “Understanding behavioral intention to use of air quality monitoring solutions with emphasis on technology readiness,” International Journal of Human–Computer Interaction, pp. 1–21, 2024.

R. Supriati, E. R. Dewi, D. Supriyanti, N. Azizah et al., “Implementation framework for merdeka belajar kampus merdeka (mbkm) in higher education academic activities,” IAIC Transactions on Sustainable Digital Innovation (ITSDI), vol. 3, no. 2, pp. 150–161, 2022.

S. Sayyida, S. Hartini, S. Gunawan, and S. N. Husin, “The impact of the covid-19 pandemic on retail consumer behavior,” Aptisi Transactions on Management, vol. 5, no. 1, pp. 79–88, 2021.

U. Rahardja, Q. Aini, E. P. Harahap, and R. Raihan, “Good, bad and dark bitcoin: a systematic literature review,” Aptisi Transactions on Technopreneurship (ATT), vol. 3, no. 2, pp. 115–119, 2021.

U. Rahardja, “The economic impact of cryptocurrencies in indonesia,” ADI Journal on Recent Innovation, vol. 4, no. 2, pp. 194–200, 2023.

A. Lansonia, M. Austin, and E. A. Beldiq, “Study of student satisfaction in using the moodle e-learning system: Pls-sem approach,” CORISINTA, vol. 1, no. 1, pp. 1–7, 2024.

A. K. Yaniaja, H. Wahyudrajat, and V. T. Devana, “Pengenalan model gamifikasi ke dalam e-learning pada perguruan tinggi,” ADI Pengabdian Kepada Masyarakat, vol. 1, no. 1, pp. 22–30, 2020.

A. Argani and W. Taraka, “Pemanfaatan teknologi blockchain untuk mengoptimalkan keamanan sertifikat pada perguruan tinggi,” ADI Bisnis Digit. Interdisiplin J, vol. 1, no. 1, pp. 10–21, 2020.

E. Sana, A. Fitriani, D. Soetarno, M. Yusuf et al., “Analysis of user perceptions on interactive learning platforms based on artificial intelligence,” CORISINTA, vol. 1, no. 1, pp. 26–32, 2024.

L. K. Choi, N. Iftitah, and P. Angela, “Developing technopreneur skills to face future challenges,” IAIC Transactions on Sustainable Digital Innovation (ITSDI), vol. 5, no. 2, pp. 127–135, 2024.

D. Nugroho and P. Angela, “The impact of social media analytics on sme strategic decision making,” IAIC Transactions on Sustainable Digital Innovation (ITSDI), vol. 5, no. 2, pp. 169–178, 2024.

Downloads

Published

2024-09-30

How to Cite

Andayani, D., Indiyati, D., Mayang Sari, M., Yao, G., & Williams, J. (2024). Leveraging AI-Powered Automation for Enhanced Operational Efficiency in Small and Medium Enterprises (SMEs) . APTISI Transactions on Management, 8(3), 250–258. https://doi.org/10.33050/atm.v8i3.2363

Most read articles by the same author(s)